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WEBSITE TERMS & CONDITIONS OF USE
1. About the Website
a) Welcome to workspoc.com (the 'Website'). The Website allows you to access and use the SaaS based product called 'workSPOC' (the 'Services').
b) The Website is operated by Thynk Systems Australia. Access to and use of the Website, or any of its associated Products or Services, is provided by Thynk Systems Australia. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood, and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
c) Thynk Systems Australia reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Thynk Systems Australia updates the Terms, it will use reasonable endeavors to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
2. Acceptance of the Terms
You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.
3. About the Service
a) SaaS based product called 'workSPOC' is an enterprise survey management platform that delivers various complimenting toolsets used across business and technology focused areas.
b) 3 types (Beta, free trial and paid) tenant based or per user accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features may change from time to time and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.
c) Some accounts may be governed by a separate Software Licensing Agreement with Thynk Systems Australia, which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.
4. Acceptable use of the Service
a) SaaS based product called 'workSPOC', its related features, and website must only be used lawfully. Thynk Systems Australia reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:
i) To engage in any act that would disrupt the access, availability, and security of SaaS based product called 'workSPOC' and other Thynk Systems Australia services, including but not limited to:
A) Tampering with, reverse-engineering, or hacking our servers.
B) Modifying, disabling, or compromising the performance SaaS based product called 'workSPOC' or other Thynk Systems Australia services.
C) Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.
D) Compromising the integrity of our system, including probing, scanning, and testing the vulnerability of our system unless expressly permitted by Thynk Systems Australia.
b) For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.
c) To stalk, harass or threaten users and any member of the public.
d) To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Thynk Systems Australia or any third party
e) To access or search any part of the Service, or any other Service owned by Thynk Systems Australia other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.
f) To post, upload, share, or otherwise circulate content in violation of SaaS based product called 'workSPOC'’s content policy
5. Security and Data Privacy
Thynk Systems Australia takes your privacy seriously and information provided through your use of the Website and/or Services are subject to Thynk Systems Australia's Privacy Policy, which is available on the Website. The Privacy Policy also addresses Thynk Systems Australia's processes, policies, and obligations in respect of SaaS based product called 'workSPOC' security breaches.
6. Data Use
Thynk Systems Australia collects, stores, and processes your data on SaaS based product called 'workSPOC'. The data is used to provide Services to you, as well as to facilitate Thynk Systems Australia’s business operations. The Privacy Policy outlined how your data is collected, stored, and processed by Thynk Systems Australia. The Privacy Policy also addresses Thynk Systems Australia's processes, policies, and obligations in respect of data encryption and removal requests.
7. Subscription to use the Service
a) In order to access the Services, you must first register for a free trial or purchase a subscription through the Website or via any offlin channel (the 'Subscription') and pay the applicable fee for the selected Subscription (the 'Subscription Fee') post completion of the free trial period to be considered as a paid tenant or user. On free trial registration or on purchasing a Subscription, you will be considered a member (‘Member’).
b) In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.
c) Before, during or after you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (the ' Account').
d) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to subscriber’s full name, work address, designation/role, contact number, email ID, user credential and standard payment information as needed for paid subscriptions.
e) You warrant that any information you give to Thynk Systems Australia in the course of completing the registration process will always be accurate, correct and up to date.
f) Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms ("User"). As a member you will be granted immediate access to the Services from the time you have completed the registration process until the free trial period or subscription period expires (the 'Subscription Period').
g) When you register ( under a beta, free trial or paid user account) you provide Thynk Systems Australia the right to identify you and your organization as a customer on its website, in promotional materials and promotion events. If you do not want your organizational name and logo to be used in this way, please write to us at support@workspoc.com or contact us directly.
h) You may not use the Services and may not accept the Terms if:
i) you are not of legal age to form a binding contract with Thynk Systems Australia; or
ii) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services
8. Payments
i) Subject to the terms of any applicable Software License Agreement, the Subscription Fee may be paid by all payment methods available on the Website and may change from time to time.
ii) Payments made in the course of your use of SaaS based product called 'workSPOC' may be made using third-party applications and services not owned, operated, or otherwise controlled by Thynk Systems Australia. You acknowledge and agree that Thynk Systems Australia will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood, and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for SaaS based product called 'workSPOC' services.
iii) You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.
iv) You agree and acknowledge that Thynk Systems Australia can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.
9. Refund Policy
Thynk Systems Australia will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of Thynk Systems Australia makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the 'Refund').
10. Copyright and Intellectual Property
i) The Website, the Services and all of the related products of Thynk Systems Australia are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Thynk Systems Australia or its contributors.
ii) All trademarks, service marks and trade names are owned, registered and/or licensed by Thynk Systems Australia, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a User to:
a) use the Website pursuant to the Terms.
b) copy and store the Website and the material contained in the Website in your device's cache memory; and
c) print pages from the Website for your own personal and non-commercial use.
iv) Thynk Systems Australia does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Thynk Systems Australia.
v) Thynk Systems Australia retains all rights, title, and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
a) Business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright, or
b) a right to use or exploit a business name, trading name, domain name, trademark, or industrial design, or
c) a thing, system or process that is the subject of a patent, registered design, or copyright (or an adaptation or modification of such a thing, system, or process), to you.
vi) You may not, without the prior written permission of Thynk Systems Australia and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third-party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
11. General Disclaimer
(a)Nothing in the Terms limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including the Australian consumer Law (or any liability under them) which by law may not be limited or excluded.
(b)Subject to this clause, and to the extent permitted by law:
(i)all terms, guarantees, warranties, representations, or conditions which are not expressly stated in the Terms are excluded; and
(ii)Thynk Systems Australia will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
(c)Use of the platform and the Services is at your own risk. Everything on the platform and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Thynk Systems Australia make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Thynk Systems Australia) referred to on the platform. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(i)failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct, or theft, destruction, alteration, or unauthorised access to records.
(ii)the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the platform;
(iii)costs incurred as a result of you using the Website, the Services or any of the products of Thynk Systems Australia; and
(iv)the Services or operation in respect to links which are provided for your convenience.
12. Limitation of Liability
(a)Thynk Systems Australia's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
(b)You expressly understand and agree that Thynk Systems Australia, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
13. Termination of Contract
(a)The Terms will continue to apply until terminated by either you or by Thynk Systems Australia as set out below.
(b)If you want to terminate the Terms, you may do so by:
(i)not renewing the Subscription prior to the end of the Subscription Period.
(ii)providing Thynk Systems Australia with 0 days’ notice of your intention to terminate: and
(iii)closing your accounts for all the services which you use, where Thynk Systems Australia has made this option available to you.
(c)Any notices pursuant to Clause 13.2 above should be sent, in writing, to Thynk Systems Australia via the 'Contact Us' link on our website homepage.
(d)Thynk Systems Australia may at any time, terminate the Terms with you if:
(i)you do not renew the Subscription at the end of the Subscription Period.
(ii)you have breached any provision of the Terms or intend to breach any provision.
(iii)Thynk Systems Australia is required to do so by law.
(iv)the provision of the Services to you by Thynk Systems Australia is, in the opinion of Thynk Systems Australia, no longer commercially viable.
(e)Subject to local applicable laws, Thynk Systems Australia reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website, Platform or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Thynk Systems Australia's name or reputation or violates the rights of those of another party.
14. Indemnity
You agree to indemnify Thynk Systems Australia, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
(a)all actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) incurred, suffered, or arising out of or in connection with your content.
(b)any direct or indirect consequences of you accessing, using, or transacting on the Website or attempts to do so; and/or (c)any breach of the Terms.
15. Dispute Resolution
15.1. Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
15.2. Notice:
A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
15.3. Resolution:
On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:
(a)Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree.
(b)If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Disputes Centre or his or her nominee.
(c)The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation.
(d)The mediation will be held in Melbourne, Australia.
15.4. Confidential:
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
15.5. Termination of Mediation:
If 10 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so.
16.Venue and Jurisdiction
The Services offered by Thynk Systems Australia is intended to be viewed and consumed by residents of Australia and other countries. In the event of any dispute arising out of or in relation to the Website or Platform, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.
17.Governing Law
The Terms are governed by the laws of Victoria. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted, and construed by, under and pursuant to the laws of Victoria, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
18.Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
19.Severance
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.