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What is workSPOC Voice and what are its benefits?workSPOC Voice is a new age survey management & insights platform designed for medium and large scale businesses using voice of customer and voice of employee campaigns. The platform is designed with a singular purpose of delivering multi perspectives with 360 degree insights. workSPOC offer numerous benefits that enhance the efficiency, accuracy, and effectiveness of collecting and analyzing survey response data.
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How can workSPOC Voice help my business?workSPOC Voice helps in a multitude of ways by enabling organisations to efficiently collect, analyze, and act on data from various stakeholders, including customers, employees, and partners. A few examples would be... - Informed decision making, - Understanding real world needs, wants, expectations, attitudes, perceptions, fears, barriers and a host of other aspects, - Market research, - Product development, - Performance measurements, - Quality improvement, - Training & development, - Risk & compliance, - Improved conversations and - Drive innovation.
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Is workSPOC Voice suitable for businesses of all sizes and industries?workSPOC has been designed for businesses of all sizes across any industry.
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Can workSPOC Voice help my business stand out in a competitive market?workSPOC voice is not just another regular survey management platform available in the market today. Designed by experts with decades of experience, workSPOC Voice stands apart from competition. Multi dimensional insights allows you gain a multi perspective lens across your operational data, setting a new paradigm across survey management. Speak to us to find out why workSPOC voice stands apart from competition and the advantages it brings into any business.
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How do you ensure customer data privacy and compliance with regulations?We adhere to stringent data privacy regulations and implement robust security measures, including data encryption, access controls, and regular audits to protect customer data integrity and confidentiality. Whatever your preferred option, workSPOC is available on premise or cloud hosted.
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What are the available support channels and response times for technical assistance?We offer comprehensive customer support through multiple channels, including helpdesk tickets, live chat, and dedicated account managers, ensuring prompt response times and effective resolution of queries or issues.
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What subscription models does workSPOC Voice offer ?workSPOC Voice is only available across an enterprise plan offering. This makes the environment apt for organisations that have an existing culture of using voice of customer and/or voice of employee solutions across their enterprise. Unfortunately at this stage, workSPOC voice is not being offered to businesses that use surveys for once off purposes.
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What methods can I use to collect feedback through workSPOC Voice ?Delivered across three methods, email based surveys, online survey links and interviews / focus groups. Talk to us about your individual requirements and we are happy to integrate across a multi channel environment.
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How customisable are the reporting and dashboard features?Reporting and dashboard display key industry metrics, trends and insights with real-time updates and visualization preferences. 360 degree insights, aggregated views and alot more. Get in touch with us today to find out how workSPOC voice stands out from the rest.
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Can I export raw data for further analysis or integration with other systems?workSPOC Voice delivers extract files carrying over 40 fields for integration with your native BI & reporting systems. We also offer customised services for integration with your CRM and ERP environments.
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Are there APIs available for seamless integration with our existing systems?Yes, we provide APIs and integration support to facilitate seamless connectivity with CRM, ERP, and analytics platforms, ensuring efficient data exchange and unified business insights across systems.
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Can I create customised benchmarks based on my industry or specific business goals?Yes, workSPOC Voice allows you to set baselines aligned with industry standards, competitor performance, and internal KPIs to measure success and identify areas for improvement effectively.
-
What is workSPOC Voice and what are its benefits?workSPOC Voice is a new age survey management & insights platform designed for medium and large scale businesses using voice of customer and voice of employee campaigns. The platform is designed with a singular purpose of delivering multi perspectives with 360 degree insights. workSPOC offer numerous benefits that enhance the efficiency, accuracy, and effectiveness of collecting and analyzing survey response data.
-
How can workSPOC Voice help my business?workSPOC Voice helps in a multitude of ways by enabling organisations to efficiently collect, analyze, and act on data from various stakeholders, including customers, employees, and partners. A few examples would be... - Informed decision making, - Understanding real world needs, wants, expectations, attitudes, perceptions, fears, barriers and a host of other aspects, - Market research, - Product development, - Performance measurements, - Quality improvement, - Training & development, - Risk & compliance, - Improved conversations and - Drive innovation.
-
Is workSPOC Voice suitable for businesses of all sizes and industries?workSPOC has been designed for businesses of all sizes across any industry.
-
Can workSPOC Voice help my business stand out in a competitive market?workSPOC voice is not just another regular survey management platform available in the market today. Designed by experts with decades of experience, workSPOC Voice stands apart from competition. Multi dimensional insights allows you gain a multi perspective lens across your operational data, setting a new paradigm across survey management. Speak to us to find out why workSPOC voice stands apart from competition and the advantages it brings into any business.
-
How do you ensure customer data privacy and compliance with regulations?We adhere to stringent data privacy regulations and implement robust security measures, including data encryption, access controls, and regular audits to protect customer data integrity and confidentiality. Whatever your preferred option, workSPOC is available on premise or cloud hosted.
-
What are the available support channels and response times for technical assistance?We offer comprehensive customer support through multiple channels, including helpdesk tickets, live chat, and dedicated account managers, ensuring prompt response times and effective resolution of queries or issues.
-
What subscription models does workSPOC Voice offer ?workSPOC Voice is only available across an enterprise plan offering. This makes the environment apt for organisations that have an existing culture of using voice of customer and/or voice of employee solutions across their enterprise. Unfortunately at this stage, workSPOC voice is not being offered to businesses that use surveys for once off purposes.
-
What methods can I use to collect feedback through workSPOC Voice ?Delivered across three methods, email based surveys, online survey links and interviews / focus groups. Talk to us about your individual requirements and we are happy to integrate across a multi channel environment.
-
How customisable are the reporting and dashboard features?Reporting and dashboard display key industry metrics, trends and insights with real-time updates and visualization preferences. 360 degree insights, aggregated views and alot more. Get in touch with us today to find out how workSPOC voice stands out from the rest.
-
Can I export raw data for further analysis or integration with other systems?workSPOC Voice delivers extract files carrying over 40 fields for integration with your native BI & reporting systems. We also offer customised services for integration with your CRM and ERP environments.
-
Are there APIs available for seamless integration with our existing systems?Yes, we provide APIs and integration support to facilitate seamless connectivity with CRM, ERP, and analytics platforms, ensuring efficient data exchange and unified business insights across systems.
-
Can I create customised benchmarks based on my industry or specific business goals?Yes, workSPOC Voice allows you to set baselines aligned with industry standards, competitor performance, and internal KPIs to measure success and identify areas for improvement effectively.
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